zelo88 Privacy Policy

At zelo88, your privacy is paramount. This Privacy Policy explains how we collect, use, store, protect, and share your personal information in compliance with international data protection standards. We are committed to transparency and safeguarding your data with the highest security measures.

Last Updated: January 2026

1. Introduction and Scope

This Privacy Policy applies to all personal information collected, processed, and stored by zelo88 through our website located at https://zelo88.cam, mobile applications (if applicable), and any associated services (collectively, the "Platform"). By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

zelo88 operates as an online gaming platform providing casino games, sports betting, live dealer tables, and specialized gaming products including togel (Indonesian lottery), sabung ayam (cockfighting wagering), and slot gacor (high-RTP slot recommendations) to players primarily located in Indonesia. We are committed to protecting your privacy in accordance with applicable international data protection laws and regulations.

Your Trust, Our Priority: zelo88 employs bank-grade 256-bit SSL encryption, segregated data storage, and strict access controls to ensure your personal information remains confidential and secure at all times.

2. Data Controller Information

For the purposes of applicable data protection laws, zelo88 acts as the data controller responsible for the collection and processing of your personal information. As the data controller, we determine the purposes and means of processing your personal data and are accountable for ensuring compliance with privacy regulations.

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact our Data Protection Officer at:

  • Email: [email protected]
  • Customer Support: Available 24/7 via live chat on the Platform

3. Information We Collect

3.1 Information You Provide Directly

When you register an account on zelo88, we collect personal information that you voluntarily provide, including:

  • Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (Indonesian KTP / National Identity Card number)
  • Contact Information: Email address, mobile phone number, residential address (street address, city, province, postal code)
  • Account Credentials: Username, password (stored in encrypted hash format), and security questions/answers
  • Financial Information: Bank account details (bank name, account number, account holder name), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay account numbers), payment transaction history, deposit and withdrawal records
  • Verification Documents: Copies of government-issued photo identification (KTP), proof of address documents (utility bills, bank statements), selfie photographs for identity verification (KYC compliance)
  • Communication Records: Customer service chat transcripts, email correspondence, support ticket details, and any other communications you send to us

3.2 Information Collected Automatically

When you access and use the Platform, we automatically collect certain technical and usage information through cookies, server logs, and similar technologies:

  • Device Information: IP address, device type and model, operating system and version, browser type and version, screen resolution, device identifiers (IMEI, MAC address)
  • Usage Data: Pages visited, features accessed, games played, bet amounts and outcomes, time spent on Platform, referral sources, click-stream data
  • Location Data: Approximate geographic location derived from IP address (city and country level, not precise GPS coordinates)
  • Cookies and Tracking: Session cookies, authentication tokens, preference settings, analytics data (see Section 10 for detailed cookie information)

3.3 Information from Third Parties

We may receive information about you from third-party sources including:

  • Payment Processors: Transaction confirmation, payment success/failure status, fraud detection signals from BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other payment partners
  • Identity Verification Services: Enhanced due diligence data, sanctions list screening results, politically exposed person (PEP) checks from third-party KYC/AML compliance providers
  • Analytics Providers: Aggregated demographic and behavioral insights (no personally identifiable information received)

4. How We Use Your Information

zelo88 processes your personal information for the following specific purposes:

4.1 Account Management and Service Delivery

  • Create and maintain your gaming account
  • Process deposits and withdrawals to/from your account
  • Enable participation in games, sports betting, and promotional offers
  • Calculate winnings, settle bets, and update account balances
  • Provide customer support and respond to inquiries
  • Send transactional notifications (deposit confirmations, withdrawal processing updates, bonus credits)

4.2 Legal and Regulatory Compliance

  • Verify your identity and age (21+ requirement enforcement) through KYC procedures
  • Comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations
  • Detect and prevent fraudulent activity, bonus abuse, and multi-accounting violations
  • Maintain audit trails and transaction records as required by our gaming license
  • Respond to legal requests from law enforcement or regulatory authorities

4.3 Platform Improvement and Analytics

  • Analyze user behavior and preferences to enhance Platform features and game selection
  • Conduct A/B testing to optimize user experience and interface design
  • Generate aggregated statistical reports on platform performance (no individual identification)
  • Identify technical issues and improve Platform stability and security

4.4 Marketing and Communications (With Consent)

  • Send promotional emails about new games, bonus offers, and special events (only if you opt-in)
  • Deliver personalized content and recommendations based on your gaming preferences
  • Notify you about VIP program upgrades and exclusive benefits
  • Conduct customer satisfaction surveys (optional participation)

You may opt out of marketing communications at any time by clicking the unsubscribe link in promotional emails or adjusting your communication preferences in account settings. Transactional and security-related communications cannot be opted out of while maintaining an active account.

4.5 Responsible Gaming Protection

  • Monitor gaming patterns to identify potential problem gambling behaviors
  • Enforce self-exclusion requests and deposit/loss limits
  • Provide access to responsible gaming tools and resources
  • Contact players showing signs of at-risk behavior to offer support

6. Information Sharing and Disclosure

zelo88 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

6.1 Service Providers and Business Partners

  • Payment Processors: BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other financial institutions to process deposits and withdrawals
  • Identity Verification Services: Third-party KYC/AML compliance providers to verify your identity and screen against sanctions lists
  • Game Providers: Software studios providing casino games, live dealer platforms, and sports betting data feeds (they receive only anonymized gameplay data, not personal details)
  • Cloud Hosting and IT Infrastructure: Secure data center operators storing encrypted account and transaction data
  • Customer Support Tools: Live chat software and ticketing systems used by our support team

All third-party service providers are contractually bound to confidentiality obligations and may only process your data on our instructions for specified purposes. They are prohibited from using your data for their own purposes.

6.2 Legal and Regulatory Disclosures

We may disclose your information when required by law or when we believe disclosure is necessary to:

  • Comply with valid legal processes (court orders, subpoenas, regulatory investigations)
  • Enforce our Terms and Conditions and investigate potential violations
  • Protect the rights, property, or safety of zelo88, our users, or the public
  • Respond to government or law enforcement requests in accordance with applicable laws

6.3 Business Transfers

In the event zelo88 undergoes a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the successor entity. You will be notified via email and prominent Platform notice before your data is transferred and becomes subject to a different privacy policy.

Third-Party Links: Our Platform may contain links to external websites (payment providers, social media platforms, responsible gaming resources). We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies before providing any personal information.

7. Data Retention Periods

zelo88 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

  • Active Accounts: Personal and account information is retained for the duration of your account's active status plus an additional period to fulfill legal obligations
  • Closed Accounts: After account closure, we retain identification documents, transaction records, and KYC data for a minimum of 7 years as required by anti-money laundering regulations and gaming license conditions
  • Transaction Records: Financial transaction data (deposits, withdrawals, bets, winnings) is retained for 7 years for audit, tax reporting, and dispute resolution purposes
  • Marketing Consent Records: Records of your marketing preferences and consent/withdrawal are retained for 3 years after the last interaction
  • Customer Support Communications: Chat transcripts and support tickets are retained for 3 years for quality assurance and training purposes
  • Technical Logs: Server logs, IP addresses, and device identifiers are retained for 90 days for security monitoring and technical troubleshooting

After the applicable retention period expires, personal information is securely deleted or anonymized such that it can no longer identify you. Anonymized data may be retained indefinitely for statistical analysis.

8. Security Measures

zelo88 implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

8.1 Technical Safeguards

  • 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL certificates (the same encryption technology used by banks)
  • Data Encryption at Rest: Sensitive personal information stored in our databases is encrypted using AES-256 encryption
  • Secure Password Storage: User passwords are hashed using bcrypt or Argon2 algorithms and never stored in plain text
  • Firewall Protection: Multi-layered firewall systems protect our infrastructure from unauthorized network access
  • DDoS Mitigation: Distributed Denial of Service attack protection ensures Platform availability
  • Intrusion Detection Systems: Real-time monitoring identifies and blocks suspicious activity

8.2 Organizational Safeguards

  • Access Controls: Strict role-based access controls ensure only authorized personnel with legitimate business needs can access personal data
  • Employee Training: All staff undergo regular data protection and security awareness training
  • Confidentiality Agreements: Employees and contractors are bound by strict confidentiality obligations
  • Regular Security Audits: Third-party security experts conduct periodic penetration testing and vulnerability assessments
  • Incident Response Plan: Documented procedures for detecting, responding to, and recovering from data breaches
  • Segregated Data Storage: Player funds and personal data are stored in segregated systems separate from operational infrastructure

8.3 Your Security Responsibilities

While we implement robust security measures, account security is a shared responsibility. You must:

  • Create a strong, unique password and never share it with anyone
  • Enable two-factor authentication (2FA) when available
  • Log out of your account after each session, especially on shared devices
  • Keep your contact information up-to-date to receive security alerts
  • Immediately notify us of any suspected unauthorized access via [email protected]

Data Breach Notification: In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by law, along with details about the nature of the breach and steps you should take to protect yourself.

9. Your Privacy Rights

Subject to applicable data protection laws, you have the following rights regarding your personal information. To exercise any of these rights, please contact our Data Protection Officer at [email protected]:

9.1 Right of Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of your personal information in our possession. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

9.2 Right to Rectification

You may request correction of inaccurate or incomplete personal information. You can update most account details directly through your account settings, or contact customer support for assistance with changes requiring verification.

9.3 Right to Erasure ("Right to Be Forgotten")

You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may be legally required to retain certain information (transaction records, KYC documents) for compliance purposes even after account closure.

9.4 Right to Restriction of Processing

You may request that we limit the processing of your personal information in specific situations, such as while a complaint is being investigated or when you contest the accuracy of your data.

9.5 Right to Data Portability

You have the right to receive your personal information in a portable format and to transmit it to another service provider, where technically feasible.

9.6 Right to Object

You may object to processing of your personal data based on legitimate interests or for direct marketing purposes. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests.

9.7 Right to Withdraw Consent

Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

9.8 Right to Lodge a Complaint

If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.

Response Timeline: We will respond to all valid privacy rights requests within 30 days. In complex cases requiring extended investigation, we may extend this period by an additional 60 days with notification and explanation.

10. Cookies and Tracking Technologies

zelo88 uses cookies and similar tracking technologies to enhance your experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you across sessions.

10.1 Types of Cookies We Use

  • Essential Cookies (Required): Necessary for Platform functionality including session management, authentication, and security features. These cannot be disabled as they are critical for service delivery.
  • Performance Cookies: Collect aggregated usage statistics to help us understand how visitors interact with the Platform and identify areas for improvement (e.g., Google Analytics)
  • Functionality Cookies: Remember your preferences such as language selection, display settings, and game favorites
  • Targeting/Advertising Cookies: Track your browsing behavior to deliver relevant promotional content and measure marketing campaign effectiveness

10.2 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to refuse or delete cookies, though this may impair Platform functionality. Disabling essential cookies will prevent you from accessing certain features or using the service entirely.

To manage cookies:

  • Browser Settings: Configure cookie preferences in your browser's privacy/security settings
  • Opt-Out Tools: Use industry opt-out tools like the Network Advertising Initiative (NAI) opt-out page
  • Do Not Track: While we respect DNT signals, current industry standards for interpreting these signals are not yet established

11. International Data Transfers

zelo88 operates internationally, and your personal information may be transferred to, stored in, and processed in countries outside Indonesia where our servers, service providers, or business partners are located. These jurisdictions may have different data protection laws than Indonesia.

When we transfer your data internationally, we implement appropriate safeguards to protect your information, including:

  • Standard Contractual Clauses (SCCs) approved by relevant data protection authorities
  • Adequacy decisions recognizing equivalent data protection standards in the destination country
  • Binding Corporate Rules for intra-group transfers
  • Explicit consent for transfers where required by law

All international transfers comply with applicable data protection regulations including appropriate security measures during transmission.

12. Protection of Minors

zelo88 services are strictly intended for individuals aged 21 years or older. We do not knowingly collect personal information from individuals under the age of 21. Our age verification procedures include:

  • Mandatory date of birth declaration during registration
  • Government-issued ID verification through KYC process
  • Automated age screening before account activation
  • Regular audits to identify and remove underage accounts

If we discover that we have inadvertently collected information from an individual under 21 years of age, we will immediately delete such information and permanently close the associated account. Parents or guardians who believe their child has provided us with personal information should contact us immediately at [email protected].

Zero Tolerance for Underage Gambling: Providing false age information or using another person's identity to circumvent age verification is illegal and will result in permanent account closure, forfeiture of funds, and potential legal action.

13. Changes to This Privacy Policy

zelo88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or Platform features. When we make material changes that significantly affect your rights, we will:

  • Update the "Last Updated" date at the top of this policy
  • Send email notification to your registered email address
  • Display a prominent notice on the Platform homepage
  • Require explicit consent for changes affecting processing based on consent

Your continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Previous versions of this Privacy Policy are archived and available upon request to [email protected].

14. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, please contact us through any of the following channels:

  • Data Protection Officer Email: [email protected]
  • Customer Support Email: [email protected]
  • Live Chat: Available 24/7 through the Platform (select "Privacy & Data Protection" topic)
  • Privacy Rights Request Form: Available in your account settings under "Privacy & Security"

We take all privacy inquiries seriously and aim to respond within 48 hours for general questions and within 30 days for formal data subject rights requests.

If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with your local data protection supervisory authority.

Our Commitment: zelo88 is committed to transparency, accountability, and continuous improvement of our privacy practices. Your trust is the foundation of our relationship, and we work diligently every day to earn and maintain it.

Our Privacy Principles

Core values that guide how we handle your data

Data Minimization

We collect only the personal information necessary to provide our services and fulfill legal obligations. No excessive or irrelevant data collection.

Security First

Bank-grade encryption, strict access controls, and continuous security monitoring protect your data 24/7 from unauthorized access.

Transparency

Clear, honest communication about what data we collect, why we need it, and how it is used. No hidden practices or fine print surprises.

User Control

You have full rights to access, correct, delete, or export your personal data. Your data, your choice, your control.

Purpose Limitation

Personal data is used strictly for the purposes disclosed at collection. We do not repurpose data without your explicit consent.

No Data Sales

We will never sell, rent, or trade your personal information to third parties for marketing purposes. Your privacy is not for sale.

Your Data Rights at a Glance

Quick reference guide to exercising your privacy rights

Access Your Data

Request a complete copy of all personal information we hold about you in a portable format. Response time: 30 days.

Correct Inaccuracies

Update or correct any personal information that is incomplete, outdated, or incorrect through account settings or customer support.

Delete Your Account

Request permanent deletion of your account and personal data (subject to legal retention requirements for transaction records).

Export Your Information

Receive your data in a machine-readable format to transfer to another service provider (data portability).

Object to Processing

Object to specific uses of your data, particularly for marketing purposes or processing based on legitimate interests.

Withdraw Marketing Consent

Opt out of promotional emails and marketing communications instantly via unsubscribe links or account preferences.

Privacy Questions? We're Here to Help

Our dedicated Data Protection team is available to answer any questions about this Privacy Policy, explain how your data is protected, or assist with exercising your privacy rights. Contact us anytime — transparency and trust are at the heart of everything we do.