Please read these Terms and Conditions carefully before using the zelo88 platform. By creating an account and accessing our services, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety.
Last Updated: January 2026For the purposes of these Terms and Conditions, the following definitions apply:
By accessing, browsing, registering an account, or using any service provided by zelo88, you expressly agree to comply with and be legally bound by these Terms and Conditions, as well as all applicable laws and regulations governing online gaming activities. If you do not agree with any provision contained herein, you must immediately cease using the Platform and refrain from creating an account.
These Terms constitute a legally binding agreement between you and zelo88. Your continued use of the Platform following any modifications to these Terms will constitute your acceptance of such changes. We reserve the right to update or modify these Terms at any time without prior individual notice, and it is your responsibility to review these Terms periodically.
Important Legal Notice: Online gambling may be subject to legal restrictions in certain jurisdictions. You are solely responsible for determining whether your use of zelo88 complies with applicable laws in your location. zelo88 operates under an international offshore gaming license and makes no representations regarding the legality of online gaming in Indonesia or any other jurisdiction.
To create an account and use the zelo88 Platform, you must meet all of the following eligibility criteria:
zelo88 reserves the right to request additional documentation to verify eligibility at any time. Failure to provide requested verification documents within the specified timeframe may result in account restrictions or closure.
To access gaming services on zelo88, you must complete the account registration process by providing accurate and complete personal information including your full legal name, date of birth, email address, mobile phone number, residential address, and nationality. All information provided must be truthful, current, and verifiable through official government-issued identification documents.
Following registration, you will be required to complete KYC verification by submitting the following documents:
KYC verification must be completed before processing any withdrawal requests. zelo88 reserves the right to request additional documentation at any time to comply with anti-money laundering regulations.
You are solely responsible for maintaining the confidentiality and security of your Account credentials (username and password). You agree to:
You accept full liability for all activities conducted through your Account, whether authorized or unauthorized, until you have notified us of a security breach and changed your password.
zelo88 supports deposits through the following Indonesian payment channels:
All deposits must originate from a payment account registered in your own legal name matching your verified zelo88 Account details. Third-party deposits are strictly prohibited. The minimum deposit amount is Rp 50,000 (fifty thousand Indonesian Rupiah). There is no maximum deposit limit, though individual payment providers may impose their own transaction limits.
Deposits are typically processed instantly for e-wallet transactions and within 1-5 minutes for bank transfers during banking hours (WIB). Deposits made outside Indonesian banking hours may experience delays until the next business day. zelo88 does not charge deposit fees, though your payment provider may impose their own transaction charges.
In accordance with international anti-money laundering (AML) regulations, zelo88 reserves the right to conduct enhanced due diligence on deposits exceeding Rp 50,000,000 (fifty million Rupiah) or patterns of deposits deemed unusual or suspicious. You may be required to provide source of funds documentation for large or irregular deposits.
To request a withdrawal, your Account must have completed KYC verification, and you must have wagered any deposited funds at least once (1x turnover requirement applies to non-bonus deposits to prevent money laundering). Bonus funds are subject to separate wagering requirements as specified in Section 7.
Withdrawals must be made to a bank account or e-wallet registered in your verified legal name. The minimum withdrawal amount is Rp 100,000 (one hundred thousand Rupiah). There is no maximum withdrawal limit per transaction, though daily withdrawal limits may apply based on your VIP tier status.
Standard withdrawal processing times:
Withdrawals requested outside banking hours will be processed on the next business day. zelo88 does not charge withdrawal fees, though your receiving bank or payment provider may impose their own charges.
zelo88 reserves the right to conduct additional security and identity verification checks before processing withdrawals, particularly for first withdrawals, large amounts, or accounts flagged for unusual activity. This may include requesting additional identification documents, conducting video verification calls, or requesting source of funds documentation. Withdrawal requests may be delayed pending completion of these checks.
zelo88 offers various bonuses and promotional incentives including welcome bonuses, deposit match bonuses, cashback offers, reload bonuses, and loyalty rewards. Unless otherwise stated, bonuses are available only to Players who have completed KYC verification and meet specified eligibility criteria. Bonus participation is voluntary — you may opt out of any bonus offer by contacting customer support before claiming.
All bonus funds are subject to wagering requirements (also known as rollover or playthrough requirements) before they can be withdrawn. Standard wagering requirements range from 10x to 50x the bonus amount, depending on the specific promotion. Wagering requirements must be completed within the specified validity period (typically 7-30 days from bonus issuance), after which unclaimed bonus funds and associated winnings will expire.
Not all games contribute equally toward meeting wagering requirements. Typical contribution rates:
Bonus abuse, including but not limited to creating multiple accounts to claim bonuses, colluding with other players, arbitrage betting, or employing automated betting systems, is strictly prohibited and will result in immediate forfeiture of bonus funds, associated winnings, and potential account closure. zelo88 reserves the right to void bonuses and reverse winnings obtained through fraudulent or abusive behavior.
Unless otherwise specified, bonus promotions may be subject to maximum withdrawal limits. For example, free spin winnings or no-deposit bonuses may have a maximum cashout cap (e.g., Rp 500,000). Any winnings exceeding the specified maximum will be forfeited upon withdrawal processing.
All Players must comply with the specific rules governing each Game offered on the Platform. Game rules are accessible within each game interface and through the zelo88 help center. You agree to:
For sports betting markets, all bets are settled according to official competition results. In cases of abandoned, postponed, or voided matches, specific settlement rules apply as detailed in our Sports Betting Rules document. Obvious pricing errors (palpable errors) may result in bet voidance at zelo88's discretion.
In the event of disconnection during gameplay, unresolved game rounds will be completed automatically according to game-specific rules. For casino games, unfinished rounds are typically resolved within 24 hours. Sports bets placed before disconnection remain valid and will be settled normally. Players are responsible for checking their Account history for outcomes after reconnecting.
zelo88 is committed to promoting responsible gaming practices and providing tools to help Players maintain control over their gaming activities. We recognize that gambling can become problematic for some individuals and offer the following support mechanisms:
Players may request temporary or permanent self-exclusion by contacting customer support. Available exclusion periods include 24 hours, 7 days, 30 days, 90 days, or permanent closure. During the self-exclusion period, your Account will be locked, and you will be unable to log in, deposit, or play. Self-exclusion requests are processed immediately and cannot be reversed before the selected period expires.
You may set daily, weekly, or monthly deposit limits and loss limits through your Account settings. Once set, limits can be decreased immediately but increases require a 24-hour cooling-off period before taking effect. Limits are strictly enforced by our system and cannot be bypassed.
Configure session time limits and periodic reality-check notifications to track your gaming duration and expenditure. These tools help maintain awareness and encourage responsible decision-making.
If you feel your gaming behavior is becoming problematic, we urge you to seek help. Contact our customer support team to discuss available options, including account restrictions and referrals to professional counseling services. For more comprehensive information, please visit our dedicated Responsible Gaming page.
To the maximum extent permitted by applicable law, zelo88 shall not be liable for:
In no event shall zelo88's total aggregate liability exceed the amount of funds held in your Account at the time the claim arose. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so the above limitations may not apply to you.
You may close your Account at any time by contacting customer support and requesting account closure. Upon closure, any remaining balance (excluding unredeemed bonuses subject to wagering requirements) will be returned to you following completion of standard withdrawal procedures.
We reserve the right to suspend or permanently close your Account immediately without prior notice if we determine, in our sole discretion, that you have:
Upon termination for breach, all bonuses and winnings derived from fraudulent activity will be forfeited. Legitimate deposited funds may be returned at our discretion after investigation.
If you have a complaint or dispute regarding any aspect of our service, you must first contact our customer support team via live chat or email at [email protected] with full details of your concern. Our team will investigate and respond within 7 business days.
If the matter remains unresolved after internal review, you may escalate the dispute to our licensing authority or an independent Alternative Dispute Resolution (ADR) service. Contact details for our licensing authority and approved ADR providers are available upon request.
You agree that any disputes shall be resolved through binding arbitration rather than class action litigation, to the extent permitted by applicable law.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which zelo88's operating license is issued. Any disputes arising from these Terms that cannot be resolved through arbitration shall be subject to the exclusive jurisdiction of the courts in that licensing jurisdiction.
By using zelo88, you consent to the exclusive jurisdiction and venue of such courts and waive any objection based on inconvenient forum.
zelo88 reserves the right to modify, amend, or update these Terms and Conditions at any time. Changes will be effective immediately upon posting to the Platform. Material changes will be communicated via email to your registered email address or through prominent notice on the Platform.
Your continued use of the Platform following any changes constitutes acceptance of the revised Terms. If you do not agree with the updated Terms, you must cease using the Platform and may close your Account as described in Section 11.1.
It is your responsibility to review these Terms periodically to stay informed of any changes.
If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please contact our customer support team:
We are committed to providing prompt, professional assistance and aim to respond to all inquiries within 24 hours.
Document Version: These Terms and Conditions were last updated in January 2026 and represent the complete agreement between you and zelo88 regarding use of the Platform.
Essential points every zelo88 player should understand
Strictly enforced minimum age of 21 years. KYC verification with government ID required before withdrawals.
Multiple accounts are prohibited. Creating duplicate accounts results in closure and fund forfeiture.
You are responsible for maintaining password confidentiality. Enable 2FA for enhanced protection.
Deposits and withdrawals must use payment methods registered in your verified legal name only.
All bonuses subject to wagering requirements. Read specific terms before claiming any promotional offer.
Bonus abuse, multi-accounting, and collusion are prohibited and result in account termination.
Our customer support team is available 24/7 to answer any questions about these Terms and Conditions or any other aspect of the zelo88 platform. We're here to help you understand your rights and responsibilities.